Market Complaint Handling in Pharmaceuticals
In the pharmaceutical industry, patient safety and product quality are non-negotiable. Even after a product reaches the market, companies must closely monitor its performance. One of the key mechanisms to achieve this is through a robust Market Complaint Handling System . What is a Market Complaint? A market complaint is any written, verbal, or electronic communication received from customers, healthcare professionals, distributors, or patients regarding the quality, safety, efficacy, or packaging of a pharmaceutical product. These may include: Quality issues (e.g., broken tablets, discoloration, unusual odor, leakage in bottles). Efficacy issues (e.g., medicine not working as expected). Safety concerns (e.g., adverse reactions, contamination). Packaging/labeling errors (e.g., missing leaflet, wrong label). Why is Complaint Handling Important? Protects patient safety and health . Ensures regulatory compliance (USFDA, EMA, WHO, TMDA, ZAMRA, etc.). ...